Installation Support Form

Hardware Information

*The hardware number is referred to as hardware under the system information section on the monitoring screen in the device web interface or as HID on the bottom of the device.

Business Partner Information

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Customer Information

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Internet Line and Modem Informations

Are there any ADSL/VDSL Internet Line?

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Important Note: It is recommended that the modem works in bridge mode for the system to work properly.
This setting is made by Türk Telekom in TILGIN modems.

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You will need to access the modem management interface during setup. Check that the username and password of the modem interface are ready.

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Is there any port redirect setting on your modem?

Modem yönetim arayüzüne girerek port yönlendirme ayarlarının ekran görüntüsünü bilgisayarınıza kaydettiğinizi kontrol ediniz.

You have to attach your screenshot in this area. (formats: jpg, png)

Browse

Do you have a metro internet line?

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Will Alias (virtual IP) be used?

Features to Use

Web Filtering

Antivirus

IPS/IDS

Application Filtering

IPSec VPN

For this feature to work properly, the Internet external (WAN) IP address must be static. Check that it is static.

In order for this feature to work properly, the modem must be in bridge mode. Check that the modem is in bridge mode. Bu özelliğin sağlıklı çalışması için modemin köprü (bridge) modda olması gereklidir. Modemin köprü modunda olduğunu kontrol ediniz.

In order to complete the installation, access to the management interface of the remote device (remote) to which a VPN connection is to be made is required. Check that access is possible (username, password, etc.).

SSL VPN

For this feature to work properly, the Internet external (WAN) IP address must be static. Check that it is static.

For this feature to work properly, the modem must be in bridge mode. Check that the modem is in bridge mode. Bu özelliğin sağlıklı çalışması için modemin köprü (bridge) modda olması gereklidir. Modemin köprü modunda olduğunu kontrol ediniz.

Hotspot (guest netrwork)

1) For this feature to work properly, all of the Access Point (wireless modem) devices must have their DHCP services turned off. Check that the DHCP services are turned off. 1) Bu özelliğin sağlıklı çalışması için Access Point (kablosuz modem) cihazlarının hepsinin DHCP servislerinin kapatılması gereklidir. DHCP servislerinin kapalı olduğunu kontrol ediniz.

2) If only Hotspot is used for guests, there must be at least 2 Access Points. One of them should serve the guests and the other company employees. If it is the only Access Point, the company employees will have to log on to the Internet by logging in as Hotspot screen. 2) Sadece Misafirler için Hotspot kullanılacaksa, en az 2 adet Access Point olması gerekmektedir. Bunlardan birisi misafirlere, diğeri şirket çalışanlarına hizmet vermelidir. Tek Access Point olursa, şirket çalışanları da misafirler gibi Hotspot ekranından giriş yaparak internete çıkmak zorunda kalacaklardır.

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Is it necessary to exclude the network of the staff (local LAN) and the guest network?

VOIP (IP Central veya IP Telephone)

Does the location have a physical IP device to connect to the Internet?

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İnternet üzerinden sanal bir santrale bağlanacak IP telefonlar bulunuyor mu?

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